DELIVERY AND SHIPMENT
Delivery time within the UK is 3-4 working days. All parcels are sent with tracking. However, delivery on time presupposes the UK post office keeps their delivery. Should delays occur with the UK post office it will cause an equal delay in the delivery in regards to the desired delivery day. The quality goal of the UK post office in regards to ensuring delivery is 97% for parcels and a minimum of 99% for packages. However, please note that these percentages are averages and may include large local and time limited variations. Compressionsockshop.co.uk is not responsible for delays from the UK post office. In cases of very delayed (several days) or completely missing deliveries, Compressionsockshop.co.uk will of course send a new delivery without any additional cost.
Price of shipping and handling in UK £ 3.(free delivery on orders above £ 40. ) Fast delivery directly from our storeroom..
We deliver within the UK, the European Union and USA.
Compressionsockshop.co.uk gives a 2 year warranty in accordance with the consumer law including defects found during normal use of the item. The warranty does not cover defects, damage or wear occurred directly or indirectly as a result of wrong use, poor maintenance, violence or unauthorised altering. Complaints regarding flaws and defects have to be reported to Compressionsockshop.co.uk within reasonable time after observing the defect or flaw or after the defect or flaw should have been observed. In connection with complaint cases Compressionsockshop.co.uk will within reason cover the cost of returning the items.
What is not a valid complaint
The defect of the item must have occurred during production in order to be a complaint. Complaints are not justified if the mistake is due to improper handling or washing of the item, or if the stocking is stuck in something that causes a running error, a hole, a crack or similar. The complaint is not justified if there is wear and tear or if the product has been subjected to a greater physical load than what can be expected from the product.
In connection with defects, returns of goods, flaws or missing deliveries please e-mail: firstname.lastname@example.org
13 Freeland Park
Items should be returned to above address - please note, we do not pay parcels sent by cash on delivery. It is not mandatory, but it speeds up the handling of the case if there is comprehensive information along with the parcel - e.g. a copy of order confirmation, sort code, a bank account number to which we can make a repayment, copy of potential previous correspondence etc.
A complete or partly repayment of the purchase price has to take place in case of an agreed price reduction or returned or prepaid goods paid for before shipment. Repayment is usually done by wire transfer, and Compressionsockshop.co.uk therefore needs information regarding sort code and account number for your bank account.
No personal information registered on Compressionsockshop.co.uk will at any given point be handed over, sold to or made available to a third party. All information is kept securely and is only available to trusted employees at Compressionsockshop.co.uk
I connection with electronic payment we are using a secure encrypted method through the web shop system. It is an approved provider with an approval from the UK e-mark, the official UK accreditation for online trading.
When placing an order, we will ask for a name, address, telephone number and email address. This information is used only to handle the order. The information is transmitted and stored electronically and non-encrypted and saved for 5 years in accordance with the bookkeeping law. The actual “contract” (sales agreement) is not stored with Compressionsockshop.co.uk in a way, so you later on can log on to view status.
Beside this, we register the IP address used to place to order. The information usually has no use, but might be useful should a police investigation become necessary. The IP address is kept for as long as necessary in regards to a potential police investigation. All fake orders are reported to the police!
You also have the choice of adding your email address to Compressionsockshop.co.uk mailing list, so you continuously receive news and other information from Compressionsockshop.co.uk You can at any given time subscribe or unsubscribe, as you wish.
When you are registered with Compressionsockshop.co.uk you always have the right to object to the registration according to the personal date protection act, and gain access to the information we hold about you. You gain access by contacting your contact person who can be a physical person or Compressionsockshop.co.uk
According to the personal data protection act we will upon request inform you about the registered information, and based on potential objections we will delete the information as requested.
Compressionsockshop.co.uk accepts payment by Master/VISA-Card/Paypal. The payment will be debited your account when the goods are shipped.
Compressionsockshop.co.uk encrypts all your account information with the so called SLL (Secure Socket Layer) protocol. This means that unauthorized people will not be able to decipher your account number or other information during the transaction with PBS (a payment business service).
EXCHANGE AND RETURNS POLICY
We have a returns policy of 14 days. You have the right to open the package and try the product. But be careful when you try the product.
The product must be returned intact, unused, clean and preferably in original packaging. Please fill the form attached to your order confirmation e-mail and return the goods to following address:
13 Freeland Park
The Returns/Exchange Form must be filled and send to us by e-mail or printed and send together with the goods for return. Alternatively, you may write similar information in an e-mail to: email@example.com.
Shipping and handling costs for returns are not refundable.
Right to cancel
You have the right to cancel your purchase within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us by e-mail (firstname.lastname@example.org) of your decision to cancel your purchase by a clear statement. You may use the attached model Returns/Exchange form, but it is not obligatory. The form is attached to your order confirmation e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel your purchase, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from your purchase to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.